Personalized approach to technology minus the vague tech talk!The things we do:
NETWORK SECURITY
SYSTEM UPDATES
ANTI-VIRUS
24-7-365 MONITORING
LIVE HELP DESK
NETWORK MONITORING
CLOUD SUPPORT
PROJECT MANAGEMENT
CONSULTING SERVICES
Our approach
We take the straight forward approach of not overselling services our clients don’t need, bundle “packages” and sign multi year contracts. The way we approach managed services is simple:
- UNDERSTANDING
Treat us like a new employee and show us the typical day from start to finish. We like to understand the process from the point of logging onto a computer, to the software that is used for daily tasks and how it all works together! - SYSTEM ASSESSMENT
We deploy tools that will scan the network, identify any vulnerabilities and get a detailed asses report on all the systems. - PROBLEM IDENTIFICATION
Where in the work flow do problems occur? Are their outstanding problems that never have been resolved? - PROPOSE SOLUTIONS
Educating and being transparent in our proposed solutions is how we do business! We offer flat rates on projects with no surprises at the end. - IMPLEMENTATION
Going with a turn key solution or ala carte option is up to you! We will work with 3rd party vendors such as your ISP (Internet Service Provider), VOIP and software vendors to negotiate the best possible deals on your behalf and complete the project implementation.
HOW MUCH SUPPORT IS NEEDED?
We make it simple!
- Monitoring Only Plan
- Unlimited Support Plan
- No complicated levels of support or bundles!
- Know exactly what is covered and what is an additional fee
Quickly access a live technician through phone, chat or email support with rapid response times.
PROACTIVE MONITORING FOR EVERYONE
Proactively eliminating problems works better than fighting fires!
- 24-7-365 Monitoring of servers, network equipment, storage devices and workstations
- Virus & spyware detection and prevention
- Network monitoring for unusual activity or threats
- Management and monitoring of system backups
How we do it
As part of the onboarding, we have designed the process to be as simple and transparent as possible!
- We develop detailed sitemap and asset reports of your systems
- Our IT experts help determine the level of services that makes the most sense
- We Install remote agent and antivirus on all of your machines
- A scan is performed to determine network vulnerabilities and correct them
- A proper introduction to the staff is made and they are shown how easily the support can be reached
IT PROJECTS
Don't stress with technical projects, IT consulting is free and is included with every level of service!
- Our team develops a technical road map for your bussiness
- We procure equipment through our partner network at a discounted rate
- Negotiate with 3rd party vendors
- Work within your set budget
- Provide on-time deliverables
SAVE MONEY
We save clients thousands by leveraging our partnership network with ISPs and VOIP telecom service providers to greatly helps offset the price of managed IT services.
- Increase up-time of your systems
- Increase employee productivity saving them hours of researching IT problems instead of focusing on work
- Prevent costly lawsuits for not meeting compliance or leaking sensitive data